Office of Consumer Relations
DFPS carefully reviews complaints from clients and concerned parties. The Office of Consumer Relations (OCR) resolves complaints and responds to inquiries about DFPS programs in a fair and unbiased way. These concerns may come from DFPS clients, their families, stakeholders, and the public. OCR responded to 14,140 general inquiries and 1,016 legislative inquiries in FY 2018. OCR reviewed these inquiries and shared the results of its reviews with DFPS managers to help them continually improve the quality of services.
Note: The Office of Consumer Relations (OCR) is now the Office of Consumer Affairs (OCA).
You can contact the Office of Consumer Affairs (OCA) toll free at 800-720-7777, by email, or through the DFPS website's Contact Us page.