Investigations and Services

APS investigates allegations of abuse, neglect, and financial exploitation of adults age 65 and older and adults age 18-64 who have a substantial physical or mental disability and live in their own homes or other community settings. APS also investigates allegations of financial exploitation of adults living in nursing homes, assisted living facilities, or adult foster care homes when the person allegedly exploiting them is from outside the facility. State law requires anyone who believes that an adult who is 65 or older or has a disability is being abused, neglected, or financially exploited to report it immediately.

APS begins an investigation by contacting someone who has reliable and current information about the alleged victim within 24 hours of receiving a report. APS can make the initial contact in person or by phone. APS may also provide or arrange for emergency services to prevent further abuse, neglect, or financial exploitation. These services may include short-term shelter, food, medication, health services, financial help with rent and utilities, transportation, and minor home repair.

APS works in partnership with other social service organizations to provide resources to adults who are abused, neglected, or exploited. APS works closely with the Texas Health and Human Services Commission (HHSC) on cases that require guardianship services. APS notifies law enforcement at any point during an investigation if APS suspects a crime has been committed.

For more information, see In-Home Investigations in the APS section of the DFPS Data Book.