Accessibility ensures that people with disabilities can access the same information, perform the same tasks, and receive the same services as people who do not have a disability. The Department of Family and Protective Services (DFPS) is committed to ensuring that any Electronic and Information Resources (EIR) are accessible for both state employees and members of the public.

DFPS is continually improving the user experience for everyone by including assistive technology users and applying the relevant Web Content Accessibility Guidelines (WCAG) 2.0 AA and Section 508 standards. DFPS is guided by and adheres to Texas Administrative Code (TAC) 206 & 213. To ensure accessibility compliance, DFPS reviews content regularly and tests EIR manually with assistive technology and automated testing software.

Contacting DFPS

You may contact DFPS through different channels, depending on your needs.

General Accessibility

If you encounter accessibility issues or need accessibility assistance, contact the DFPS Accessibility Coordinator and provide a description of the accessibility issue or need, including any links to DFPS resources that may be creating barriers.

Vendor Accessibility

For vendor inquiries regarding DFPS accessibility requirements for procurements of EIR, refer to our information on doing business with DFPS.

Reporting Abuse

To report abuse or neglect, call 1-800-252-5400 or report online using the Texas Abuse Hotline website.

Other Assistance

For other issues not related to accessibility, procurements, or reporting abuse, complete the DFPS contact us form and select the appropriate recipient.

Reasonable Accommodations

DFPS provides EIR and services for employees and the public with disabilities. Persons with disabilities who may need auxiliary aid or services to access information may contact the Texas Health and Human Services Commission Civil Rights Office directly. If you need to contact the Agency via text telephone (TTY) equipment, please visit Relay Texas for assistance.