Statewide Intake

Handbook Revision, February 2014

This revision of the Statewide Intake Policy and Procedures Handbook was published on February 3, 2013. A summary of the revised material is provided below.

Day Care Licensing (DCL) Exempt Facilities

When a Reporter Offers Supporting Information

Call Recording Retention and Requests for Recorded Calls

Clarification

Correction

Day Care Licensing (DCL) Exempt Facilities (PATS 6197)

The items below are revised to ensure that SWI policies and procedures match DCL policy.

5221 If Licensure of a Children's Day Care Program Facility Is Unclear

5270 Day Care Programs Facilities Operated on a Federal Installation

5320 Day Care Programs That Are Exempt From Regulation Is Not Regulated by Licensing

5310 Day Care That Is Regulated by Licensing

When a Reporter Offers Supporting Information (PATS 6552)

The following items are revised to explain what to do when a reporter wants to provide material and documentation to support a concern about abuse, neglect, or exploitation. Materials and documentation include photographs, emails, videos, letters, and social media posts.

2110 Methods of Making a Report of Abuse, Neglect, or Exploitation to SWI

3111.14 Reporter's Person Notes

The following item included information about completing the Facility Detail page in IMPACT; however, that information is already covered elsewhere in the handbook.

3112.24 Person Notes

Call Recording Retention and Requests for Recorded Calls (PATS 6802)

The timeframe for keeping recorded calls has changed. Procedures for requesting a copy of a recorded call have been streamlined. See:

1250 Call Recording

2186 Request for Copy of a Recorded Call

2186.1 Requests From DFPS Program Staff Request

2186.2 Requests From Law Enforcement Agencies Agency Requests

2186.3 [new item] Requests From Records Management Group or Attorneys Representing DFPS

3500 Processing Requests for a Copy of a Recorded Call

Clarifications

The item below are revised to remove language that was confusing. Policy in these items has not changed. See:

5240 Child-on-Child Abuse or Neglect in a CCL Regulated Facility

5250 A Child’s Death in a CCL (DCL or RCCL) Home or Facility

Correction

The items below are revised to correct information that was overlooked during previous revisions. See:

7311 Specific Facilities Investigated by APS Facilities Investigations

7320 Not Investigated by APS Facility Investigations