Statewide Intake
Handbook Revision, May 2015
This revision of the Statewide Intake Policy and Procedures Handbook was published on May 1, 2015. Summaries of new or revised items are provided below.
CPS Out-of-State Jurisdiction and Unaccompanied Alien Children
Situations That Always Require an I&R
APS Section of the SWI Handbook
Reporter Requests Status of Report
Case-Related Special Requests (PATS 7667)
The items below are revised to provide more examples and instructions on the case-related special request (CRSR) process in special situations. See:
2182.4 Requests From Law Enforcement to Speak to Field Staff
2325 Courtesy Interviews and Case Assistance
3710 Processing Case-Related Special Requests (CRSR)
3720 Processing Administrative Special Requests
4283 Youth in the Custody of the Texas Juvenile Justice Department (TJJD)
4283.1 Requests For Placement Assistance From TJJD Received By Phone
4283.2 Requests For Placement Assistance From TJJD Received Through The Internet (E-Reports)
4431.1 Drug or Alcohol Use During Pregnancy (Unborn Child)
4436 Protective Service Alerts (PSA)
4482 Youth Child in DFPS Conservatorship Has a Baby
4483 Young Adults Who Return to Care
4810 Types of Casework-Related Special Requests (CRSRs) Entered by SWI
CPS Out-of-State Jurisdiction and Unaccompanied Alien Children (PATS 7677)
The items below are revised to:
• clarify that out-of-state also means out of country; and
• add new policy regarding unaccompanied alien children.
Sections 4500 and 4600 have been reorganized as shown below:
4500 CPS Investigational Jurisdictional Issues and Examples
4510 Determining Whether to Generate a Texas CPS Intake
4511 CPS Out-of-State Chart
4512 4610 Texas CPS Intake Involving Incidents That Occurred Both in Texas and Out-of-State
4513 4620 Texas CPS Intake and Additional Children at Risk in Another State
4520 Determining County of Jurisdiction in Texas
4521 4510 Child Lives With Managing Conservator (Custodial Parent)
4522 4520 Child Is Visiting Possessory Conservator (Non-Custodial Parent)
4523 4530 Parents Separated Conservatorship Not Established
4524 4540 Child Is Located in Different County Than Managing Conservator
4525 4550 Child Living With Relatives
4526 4560 Child Living With Non-Related Caretaker
4527 4570 Child in CPS Conservatorship
4528 4580 Child Born to Mother in a Corrections Facility, Mental Health Hospital, or Drug Treatment Facility
4529 4590 Indian Reservation and Military Base
4600 Incidents, Victims, or Perpetrators Outside Texas
4610 Procedures for Out-of-State Situations
4611 Referring a Reporter to Another State’s CPS
4612 Assessing an I&R to Another State’s CPS
4613 Procedures When Another Country Has Authority to Investigate
4620 Unaccompanied Alien Child (UAC) in Federal Custody
4621 Tracking Reports Involving Unaccompanied Alien Children
4622 Investigational Jurisdiction of Unaccompanied Alien Children
4610 Texas CPS Intake Involving Incidents That Occurred Both in Texas and Out-of-State
4620 Texas CPS Intake and Additional Children at Risk in Another State
4630 Child Resides in Mexico
4640 4631 Desarrollo Integral de la Familia (DIF) Border Contacts
Situations That Always Require an I&R (PATS 7772)
In the item below the qualifying situations for when an I&R is required have been clarified. See:
3600 Processing an Information and Referral (I&R)
4481 Situations That Always Require an “I&R Call Regarding Existing CPS Case”
5210 CCL Possible Standards Violations: Incidents Not Involving Abuse, Neglect, or Exploitation
APS Section of the SWI Handbook (PATS 7777)
Section 6000 In-Home Adult Protective Services (APS) is replaced in its entirety to reflect practice current since 2012.
Reporter Requests Status of Report (PATS 7887)
The item below is revised to clarify what I&R type the intake specialist chooses when a reporter calls back and requests information about a previous report. See:
2132 Reporter Calls Back Requesting the Call ID or the Status of a Previous Report
I&Rs to Open Cases (PATS 7917)
The items below are revised to clarify when an intake specialist sends an I&R to an open case and which stages of an open CPS case can have an I&R sent to it. See:
2324.3 Additional Relevant Information Regarding An Open Case
2324.31 Additional Relevant Information Regarding an Open Case
2324.32 Additional Information Regarding Any Principal in an Open Case
2324.33 Original Intake Is in Open Status (SBA) With SWI
4930 Open Service Delivery Stages
SWI Mailing Address (PATS 8087)
The item below is revised to state that only the SWI mailing address may be given to reporters, not the street address. See:
1240 Mailing Address
Changes in Terminology (PATS 8137)
The items below are revised to change:
| From |
To |
|---|---|
Quality Assurance Unit |
Program Improvement Unit |
SPARK |
instant message (IM) |
See:
1750 Program Improvement Quality Assurance Unit
2110 Methods of Making a Report of Abuse, Neglect, or Exploitation to SWI
2611 Procedures for Submitting Complaints From Field Staff
2621 SWI Concerns Regarding Field Handling of an Investigation
3170 Re-Entering a Report in IMPACT (Re-Entry)
3173.1 Confirming Program Authorization of a Re-Entry Request
3173.2 When the Data Corrections Department Requests a Re-Entry
3280 TIERS: The Texas Integrated Eligibility Redesign System (TIERS)
3321 Processing Correspondence Using Electronic Documents and Email
3322 Processing Correspondence When Electronic Documents and/or Email are Unavailable
3500 Processing Requests for a Copy of a Recorded Call
3634 Additional Information on an Intake Still Being Processed by SWI
3927.2 Problems With On-Call Schedules or On-Call Staff