Statewide Intake
Handbook Revision, October 2015
This revision of the Statewide Intake Policy and Procedures Handbook was published on October 1, 2015. Summaries of new or revised items are provided below.
Update of Section 3100 of the SWI Handbook
Information and Referral (I&Rs)
Update of Section 3100 of the SWI Handbook
An overall update and revision of sections 3110 through 3163 of the SWI Policy and Procedure Handbook, including clarification on how to document in IMPACT when DFPS staff make a report of abuse or neglect to the hotline. See:
3100 Entering Information into IMPACT
3110 Call Information Page
3111 3111.12 Completing the Call Information Page When a DFPS Employee Staff Member Makes a Report (Call Entry/Call Information)
3111.1 When a DFPS Employee Makes a Report as a Professional
3111.2 When a DFPS Employee Makes a Report on Behalf of Someone Else
3111.3 When a DFPS Employee Makes a Report as a Personal Witness or Participant
3112 3111 Call Entry Section
3113 3111.1 Call Information Section
3113.1 3111.11 Documenting the Anonymous Reporter
3113.2 3111.13 Related Calls Field
3113.3 3111.14 Person Notes Field Reporter’s Person Notes
3113.4 Disaster Relief Drop-Down List
3114 3111.2 Caller Address Section
3115 3111.3 Caller Phone Section`
3116 3111.4 In RE Section
3117 3111.5 Call Type Section
3117.1 3111.51 Program Type Drop-Down List Field
3117.2 3111.52 Special Request Type Drop-Down List Field
3117.3 3111.53 I&R Type Drop-Down List Field
3118 3112 Person Section
3118.1 3112.1 Person List
3112.11 When a DFPS Staff Member Makes a Report (Person Section/Person List) [see 3111 Completing the Call Information Page When a DFPS Employee Makes a Report[
3112.12 When a DFPS Staff Member Is Not the Reporter (Person Section/Person List) [see 3111 Completing the Call Information Page When a DFPS Employee Makes a Report]
3118.11 Entering the Reporter’s Details
3119 3120 Facility Section Page
3120 3112.2 Call Person Detail Page
3121 3112.21 Name Section Names in Person List
3122 3112.22 Address Fields and Phone Drop-Down List
3123 3112.23 Demographics Section
3123.1 3112.24 Person Notes Field
3130 Narrative Page
3131 Reports That Require a Narrative
3132 General Narrative Writing Guidelines
3133 3131 General Information and Description Section
3133.1 3131.1 Documenting a Consultation (Staffing) With the Intake Supervisor
3134 3132 Conclusion Section
3135 3133 Locating Information Section
3140 Intake Actions Page
3141 Allegation Section
3142 Call Decision Section
3142.1 3142.2 Classification Drop-Down List
3142.2 3142.1 Case Name Drop-Down List
3142.3 Primary Allegation Drop-Down List
3142.4 Determination Factors Check Boxes
3142.5 Determination Descriptors Check Boxes
3142.6 Priority Initial Drop-Down List
3142.7 Closure Codes Drop-Down List
3143 Special Handling Section
3143.1 3143.1 Special Handling Drop-down List Documenting Special Handling Issues
3143.11 OAG-ACP (Address Confidentiality Program)
3143.12 Active Military
3143.13 Law Enforcement
3143.14 Retired Military
3143.15 Native American Reservation
3143.16 HIV/AIDS
3143.2 Worker Safety Issues Check Box Documenting Worker Safety Issues
3143.3 Reports Involving Members of Law Enforcement [see 3143.13 Law Enforcement]
3143.3 3143.4 Sensitive Case Check Box
3143.4 Suspected Manufacturing of Methamphetamines Check Box
3144 Call Summary Section
3144.1 Determining Law Enforcement Jurisdiction
3144.11 3144.2 Determining Jurisdiction Using the DFPS Law Enforcement Jurisdiction Locator Website
3144.21 Determining Jurisdiction When the DFPS Law Enforcement Jurisdiction Locator Website is Unavailable
3144.12 Using IMPACT to Determine Law Enforcement Jurisdiction
3144.2 3144.3 Documenting Documentation of Law Enforcement Jurisdiction
3144.31 Narrative [see 3133.1 “Documenting a Consultation (Staffing) With the Intake Supervisor” for how to document the staffing in the narrative, and 2190 “Consulting (Staffing) With the Intake Supervisor” for when staffing is required and who to staff with in certain situations]
3144.21 3144.32 Using the Law Jurisdiction Search Feature in IMPACT
3144.22 3144.33 Situations In Which The Law Jurisdiction Search Feature in IMPACT Is Not Used
3144.23 Documenting That Law Enforcement Jurisdiction is Unknown
3145 Staffing
3145.1 Documentation of Staffing
3150 Saving or Closing a Report
3151 Saving a Report to an Intake Specialist’s Own Workload Save a Report to Your Workload
3152 Retrieving an Intake From an Intake Specialist’s Own Workload Retrieve an Intake From Your Workload
3160 Contacts Resulting in More Than One Report
3161 New Using Function
3162 Modifying Related (Companion) Reports
3163 New Using Function and Duplicating Intakes With Unknown Persons
Information and Referral (I&Rs)
This section is revised to include instructions on how to document person notes in information and referral E-Reports. See:
3311.3 Information and Referral (I&Rs)