What is Statewide Intake?

The Statewide Intake (SWI) division is the “front door" for all DFPS programs. The Statewide Intake Program operates the Texas Abuse Hotline to take reports of abuse and neglect, gathers critical information, and gets it to the right program for investigation.

That’s why Statewide Intake is the program that never sleeps – operating “around-the-clock” every single day of the year, including nights and holidays.

What jobs are available at Statewide Intake?

Statewide Intake's responsibilities include receiving reports for:

  • Child abuse and neglect.
  • Abuse, neglect, self-neglect, and exploitation of the elderly or adults with disabilities living at home.
  • Abuse of children in child-care facilities or treatment centers.
  • Abuse of adults and children who live in state facilities or are being helped by programs for people with mental illness or intellectual disabilities. These are run by the Texas Department of State Health Services (DSHS) or Texas Department of Aging and Disability Services (DADS).