Who to Call?

For general DFPS background check questions, email ASKBC@dfps.texas.gov. This may include questions from DFPS staff, stakeholders, and the general public.

Responses to all emails are provided within two business days.

If you have questions related to the Child Abuse/ Neglect Central Registry, contact (512) 840-7825 or visit our In-State and Out-of-State Child Abuse Central Registry webpage.

Mailing Address

PO Box 149030
Mail Code 4111
Austin, Texas 78714

Email Contacts

For questions related to a specific type of background check request, email the corresponding mailbox, as follows:

Contacts Mailbox @ dfps.texas.gov
Child Advocacy Center (CAC) background check questions CACTXBGCRequest
Court Appointment Special Advocates (CASA) background check questions CASABGCR
DFPS New Hires background check questions BCU-HXChecks
DFPS Volunteer background check questions VOLCHKS
External Access and Adult Foster Care Provider (AFC) background check questions EXTACCBGC
Single Source Continuum Contractors (SSCC) CBCBGC
In-State and Out-of-State background check questions TXAbuseNeglectBGC
Purchased Client Services (PCS) and Texas Juvenile Justice Department (TJJD) Prison Rape Elimination Act (PREA) background check questions PCSBC
Superior Health Plan background check questions SHPBGC

Foster and Adoptive Parent Background Checks

If you have questions regarding applying to be a foster and/or adoptive parent through a private child placing agency, please visit the Texas Adoption Resource Exchange to located a Child Placing Agency in your area.

If you are a DFPS staff member and have questions about CPS Central Registry Due Process or Risk Evaluations, please email the DFPS FAD Background Checks mailbox.