Who to Call?
Call (800) 645-7549 for questions related to background checks for licensed child care operations, including day care and residential care operations.
For questions regarding background checks that are not for licensed child care, use the following contact information. The email and administrative contacts listed on this page cannot assist with questions regarding licensed child care operations.
PO Box 149030
Mail Code 4111
Austin, Texas 78714
Email Contacts
We respond to all emails within two business days.
For general background check questions, email Ask Background Checks
For background checks related to a specific type of request, email the corresponding mailbox, as follows:
| Contacts | Mailbox @ dfps.texas.gov |
|---|---|
| Child Advocacy Center (CAC) and Texas Juvenile Justice Department (TJJD) Prison Rape Elimination Act (PREA) background check questions | CACTXBGCRequest |
| Court Appointment Special Advocates (CASA) background check questions | CASABGCR |
| DFPS New Hires background check questions | BCU-HXChecks |
| DFPS Volunteer background check questions | VOLCHKS |
| External Access and Adult Foster Care Provider (AFC) background check questions | EXTACCBGC |
| FBI Exigent background check questions | DFPSFBIExigentChecks |
| In-State and Out-of-State background check questions | TXAbuseNeglectBGC |
| Purchased Client Services (PCS) background check questions | PCSBC |
| Superior Health Plan background check questions | SHPBGC |
CPS Foster Adoptive Home Development (FAD) Background Checks
You can apply to be a foster and or adoptive parent either through Child Protective Services (CPS) or a private child placing agency. These agencies conduct background checks for any criminal history, or abuse and neglect investigations. The Health and Human Services Centralized Background Check Unit (HHSC CBCU) completes a risk evaluation on any history found in the background check.
If you have questions regarding applying to be a foster and/or adoptive parent through a private child placing agency, please visit the Texas Adoption Resource Exchange to located a Child Placing Agency in your area.
If you have questions regarding applying to be a foster and or adoptive parent through CPS, please contact your local CPS office or visit the DFPS website on Adoption and Foster Care.
If you are a DFPS staff member and have questions about CPS Central Registry Due Process or Risk Evaluations, please email the DFPS FAD Background Checks mailbox.
Administration
| Name | Job Title | Phone |
|---|---|---|
| Lea Thomas | Program supervisor for Superior Health Plan, In-State and Out of State Central Registry Background Checks | (737) 249-8355 |
| Monica Barbic | Manager for DFPS Volunteer, Child Advocacy Center (CAC), Court Appointed Special Advocates (CASA), Texas Juvenile Justice Department (TJJD), Adult Foster Care, Big Brothers Big Sisters (BBBS), FBI Exigent, and External User Background Checks | (737) 230-5679 |
| Cyndel Shephard | Manager for DFPS Employment and Purchased Client Services Contractors Checks | (512) 285-0424 |
| Tanya Oestrick | Director of Background Checks and FINDRS Program | (512) 960-9285 |
| CBCU Support Line | Call this number for questions related to background checks for Licensed Child Care Operations including child day care and residential child care operations | (800) 645-7549 |