Need to Report Abuse?

  • If you have an emergency call 9-1-1.
  • Submit a report by calling the hotline at 1-800-252-5400, or
  • Report online at

Contact Form

Reports of suspected abuse or neglect are not accepted by DFPS through this contact form or by e-mail

Please select a message category that best corresponds to your message regarding DFPS and its programs (If you cannot find an appropriate category please contact our state office at (512) 929-6900. For other contacts, see the phone number listing below on this webpage).

Note: Messages are not monitored 24 hours a day, 7 days a week.

(2000 character limit)

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Note: Secure messages with encryption are another way for us to help protect our clients' well being, safety, and privacy—by doing what we can to protect their personal information. Visit the DFPS Email Encryption Page for more information about receiving and replying to secure messages, and how to access encrypted messages using a Smartphone.

Phone Contacts

State Office (512) 929-6900
Report abuse or neglect (800) 252-5400
from across the United States
Texas Youth Helpline (800) 989-6884
Texas Parent Helpline (833) 680-0611
Texas Adoption Resource Exchange (TARE) (800) 233-3405
Office of Consumer Affairs (800) 720-7777
submit questions or complaints
Volunteer Opportunities (833) 490-6823


Texas Department of Family and Protective Services

4900 N. Lamar Blvd.
Austin, Texas 78751 [map]
P.O. Box 149030
Austin, Texas 78714-9030