Menu DFPS Policy Handbooks
- Revision Memos
- Most Recent Revisions
- Handbooks
- Child Protective Services
- CPS Community-Based Care
- Adult Protective Services
- Table of Contents
- 1000 Overview
- 2000 SWI & Case Assignment
- 3000 Scope & Eligibility
- 4000 HHSC or Other Settings
- 5000 Complex Cases
- 6000 Evidence
- 7000 Guardianship
- 8000 Investigations & Assessments
- 9000 Case Contacts
- 10000 Provide & Arrange Services
- 11000 Death of Client
- 12000 Legal Actions
- 13000 Case Closure
- 14000 Due Process & Release
- 15000 Confidentiality & Records
- Appendices
- Definitions
- Child Care Investigations
- Statewide Intake
- Background Checks
- Contracting Policies
- Community Engagement
- Office of Consumer Affairs
- Records Management Group
- Subpoena Policy
- Travel Claims and Services
- Asset Management
- Ethics Policy
- Title IV-E Handbooks
- Title IV-E Training
- Title IV-E County
- Helpful Links
- Statutes
- TAC Rules
- TAC Waivers for Foster Care Redesign
- DFPS Contracting Policies
- Email Updates
Attention
The handbooks search feature is temporarily unavailable. We are working to fix a technical issue. We apologize for the inconvenience.
Office of Internal Affairs Handbook
Handbook Revision, November 5, 2021
This revision of the Office of Internal Affairs Policy Handbook was published on November 5, 2021. Summaries of new or revised items are provided below.
Name of Division (PATS 13675)
This policy revision updates the name of the handbook and division and all references to them inside the handbook and elsewhere. The division, which was previously known as the Office of Consumer Relations, is now called the Office of Internal Affairs. There are no substantive edits to policy.