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Statewide Intake Policy & Procedures

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    • 1000 Administration
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    • Table of Contents
    • 1000 Overview
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    • Table of Contents
    • 1000 Legal Basis
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    • 1000 Overview
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  • Background Checks
    • Table of Contents
    • 1000 Overview
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    • Appendices
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  • Contracting Policies
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    • Table of Contents
    • 1000 Overview
    • 2000 Resource Rooms
    • 3000 Stakeholders
    • 4000 Donations
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    • Appendix
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    • Table of Contents
    • 1000 Overview
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    • 3000 Legislators
    • 4000 Case Reviews
    • 5000 ARIF
  • Records Management Group
    • Table of Contents
    • 1000 Overview
    • 2000 Safekeeping
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    • 7000 Administration
  • Subpoena Policy
    • Table of Contents
    • 1000 Policy
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    • Table of Contents
    • 1000 Overview
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  • Asset Management
    • Table of Contents
    • 1000 Overview
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  • Title IV-E Handbooks
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    • Table of Contents
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  • Section 2000: Reports

    2000 Reports

    2100 Reporters

    2110 Information about the Reporter

    2111 Caller ID

    2112 Speakerphone

    2120 Types of Reporters

    2121 Professional Reporters

    2122 Anonymous Reporters

    2123 Chronic Reporters (Chronic Callers)

    2124 Offensive or Inappropriate Reporters

    2125 Suicidal Reporters (Callers)

    2126 Reporters (and Principals) Who May Be Known to Intake Staff

    2127 Reporters Who Decline an Interpreter

    2128 Reporters Who Are Children

    2130 Whom to Designate as the Reporter

    2131 DFPS, CCR, PI, and SSCC Reporters

    2132 Mail or Fax Reporters

    2133 E-Report Reporters

    2134 Walk-In Reporters

    2135 Multiple Reporters

    2140 Feedback to the Reporter

    2141 Call Decision

    2142 Report ID

    2143 Intake Specialist Name and Worker ID

    2144 Referrals

    2145 Law Enforcement Welfare Check

    2146 Notification about Investigation Results from the Local Office

    2150 Reporter Requests to Speak to a Specific Intake Specialist

    2160 Calling Back a Reporter

    2200 Person List

    2210 Names

    2220 Addresses

    2230 Phone Numbers

    2240 Types

    2241 Principal (PRN)

    2242 Collateral (COL)

    2250 Roles

    2251 Alleged Victim (VC)

    2252 Alleged Perpetrator (AP)

    2253 Alleged Victim Perpetrator (VP)

    2254 Unknown (UK)

    2255 No Role (NO)

    2260 Relationship or Interest (Rel/Int)

    2270 Demographics

    2280 Race and Ethnicity

    2290 Person Notes

    2300 Narratives

    2310 Narrative Structure

    2311 General Information/ Description Section

    2312 Conclusions Section

    2313 Locating Information Section

    2320 Clear and Professional Writing

    2330 Reporter’s Confidentiality in the Narrative

    2340 Information from Previous Narratives

    2350 Narratives for Internet Reports

    2360 Narratives for Mail or Fax Reports

    2400 Searches

    2410 IMPACT Person Searches

    2411 Reports and Persons That Require Person Searches

    2412 Person Search Results

    2413 Special Types of Matches from Person Searches

    2413.1 If Match Is to a Staff Record

    2413.2 If Match Is Uncertain

    2413.3 If Match Is Based on Household Composition from a Prior Case

    2414 Potential Duplicates in Person Search Results (for Intakes and CRSRs)

    2415 Corrections to Names, Contact Information, and Demographics after Relating

    2420 IMPACT Case History Searches

    2430 IMPACT Resource Searches

    2440 IMPACT Staff Searches

    2450 IMPACT Event Searches

    2460 Internet Searches

    2470 Social Media Searches

    2480 Texas Integrated Eligibility Redesign System (TIERS) Searches

    2490 License Plate Searches

    2500 Assessment

    2510 Report Types

    2520 Programs

    2530 Allegations

    2540 Determination Factors

    2550 Determination Descriptors

    2560 Priorities

    2570 Consulting (Staffing)

    2600 Processing

    2610 Disaster Relief Codes

    2620 Case Name and In Regards To

    2630 County

    2640 Resource Section

    2650 Worker Safety Issues

    2660 Special Handling

    2661 Active Military

    2662 Law Enforcement

    2663 Native American Reservation

    2664 OAG-ACP (Address Confidentiality Program)

    2665 Retired Military

    2666 Suspected Manufacturing of Methamphetamines

    2667 Sensitive Case

    2670 Law Enforcement Notification

    2671 When the Location of the Abuse or Neglect Incident Is Known

    2672 When the Location of the Abuse or Neglect Incident Is Not Specific

    2673 When the Location of the Abuse or Neglect Incident Is Unknown

    2674 Multiple Criminal Jurisdictions

    2675 When the Location of the Abuse or Neglect Incident Is Out-of-State

    2676 When the Abuse or Neglect Incident Involves Human Trafficking

    2680 Call-Outs and Routing

    2681 On-Call Schedules

    2682 Changing an On-Call Schedule

    2683 Problem with an On-Call Schedule

    2684 Call-Outs

    2685 Contacting On-Call Workers

    2686 Documenting the Call-Out

    2687 Routing

    2700 Special Topics, Part 1

    2710 Subsequent Contact from Reporters

    2711 Subsequent Contact from the Original Reporter

    2712 Subsequent Contact from a Different Reporter

    2713 Subsequent Contact from a Professional Reporter

    2714 Subsequent Contact from Law Enforcement

    2715 Subsequent Information on an Intake in Process

    2720 Reporter Requests to Speak to Field Staff

    2721 Law Enforcement Requests to Speak to Field Staff

    2730 Law Enforcement Dispatch Calls with Limited Information

    2740 Limited Locating Information

    2750 Sole Basis of Knowledge from Media

    2760 Family or Adult Victim Moves During an Investigation: Transfer Cases

    2770 System Downtime

    2780 Stuck Reports

    2800 Special Topics, Part 2

    2810 Multiple Reports from the Same Contact

    2811 Requesting Help with Multiple Reports

    2812 Duplicating a Report (New Using)

    2813 Modifying a Report Created by the New Using Function

    2820 Assessing Reports Made by Field Staff

    2821 DFPS Staff Makes a Report for His or Her Program

    2821.1 Determining the Date and Time of the Report

    2821.2 Assessing the Report

    2822 Field Staff Makes a Report for a Different Program

    2830 Sensitive Reports

    2831 Sensitive Reasons

    2831.1 Sensitive Designation for Reports Involving Staff Members, Contractors, and High-Profile People

    2831.2 Specific Situations Requiring Sensitive Designation

    2832 Consulting (Staffing) on a Sensitive Report

    2833 Documenting a Sensitive Report

    2834 Law Enforcement Notification for a Sensitive Report

    2835 Processing a Sensitive Report

    2836 Sensitive Report from an SWI employee

    2837 Sensitive Report Involving an SWI employee

    2840 Complaints

    2841 Public Complaint about SWI

    2842 Complaint about Field Staff

    2842.1 Public Complaint about Field Staff Regarding Handling of Case

    2842.2 Public Complaint about Field Staff That Requires Immediate Attention

    2842.3 Completing the Report for the Complaint

    2843 Complaint from a Foster Youth about His or Her Placement

    2844 SWI Complaint about SWI Staff

    2845 SWI Complaint about Field Worker

    2846 Field Worker Complaint about SWI

    2850 Re-Entering Reports (Re-Entry)

    2851 Reasons for a Re-Entry

    2852 Changes That Do Not Require a Re-Entry

    2860 Reentry Requests from Field Staff

    2861 Verifying the Requestor’s Employment

    2862 Obtaining Details about a Reentry Request

    2863 Evaluating a Re-Entry Request

    2864 Documenting a Re-Entry Request

    2865 Completing a Re-Entry

    2865.1 Reentering a Child Death CRSR as an Intake

    2866 Sending the Re-Entry Feedback Template

    2867 Deleting the Original Report from a Workload

    2868 Re-Entry Requests Handled by a SWI Supervisor or Worker V

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