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- 1000 Administration
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- 1000 Overview
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Section 3000: Information & Referral (I&R) Reports

3000 Information & Referral (I&R) Reports

3100 I&R Types

3101 CVS Caseworker Notification

3110 AFC Client Rights/Fac Admn Issues

3120 I&R to Existing Case

3121 Specific Considerations for an I&R to Existing Case

3121.1 When to Send an I&R to Existing CPS Case

3121.2 CPS Case-Related Special Requests

3121.3 When Not to Send an I&R to Existing CPS Case

3121.4 Aging Out of Care (AOC) Stage in APS Cases

3121.5 APS Case-Related Special Request Cases

3121.6 Existing Provider Investigation (PI) Case and Possible Client’s Rights Issues

3121.7 DCR or RCCR Standards Compliance and an Open DCI or RCCI Case

3130 Reentry Request and Call Back

3131 Reentry Request

3132 Call Back (EBC Use Only)

3140 Chronic Caller

3150 Clearly Not Reportable

3160 Standards Compliance

3170 I&Rs Referred Elsewhere

3171 Non-FPS Criminal Matter Referred to Law

3171.1 When Not to Use the I&R Non-FPS Criminal Matter Referred to Law

3172 Referred to HHSC

3172.1 Facilities and Services under the Jurisdiction of Health and Human Services Commission (HHSC)

3172.2 Dual Jurisdiction

3172.3 When to Close the I&R

3172.4 When to Assign the I&R

3173 Matter Referred On

3180 Refused to Report

3190 Other Business Call

3200 I&R Person List

3210 Person Types: Principal or Collateral

3220 Roles

3230 Relationship or Interest

3240 Identifying and Locating Information

3300 Processing I&Rs

3310 Person Search

3320 Narrative

3330 In Regards To

3340 County

3350 Law Enforcement Notification

3360 Call-Out and Routing

3400 I&R Special Topics

3410 Reporter Requests

3411 Request for a Status of a Report or Report ID

3412 Request for an Individual’s Case Record

3413 Request for Child Care Information

3414 Request for Foster Care or Adoption Information

3415 Request for Central Registry Checks for Applicant Screening

3416 Request for an Interstate Compact on the Placement of Children (ICPC)

3420 Requests for Case History

3421 Field Staff Requests Case History

3422 Texas Law Enforcement Requests Case History

3423 Out-of-State Agency Requests for Case History (OOS Requests)

3423.1 Intake Specialist Receives the Request

3423.2 Completing the Request

3423.3 When the Requester Calls Back

3430 Request for Call Recording

3431 Request from Field Staff

3432 Request from Law Enforcement

3433 Request from Records Management Group, Attorneys Representing DFPS, or the Office of the Inspector General

3434 Completing a Call Recording Request

3440 Field Staff Requests a Criminal History Check

3450 Field Staff Requests to Speak with Other Field Staff

3460 Field Staff Requests Help from Other Field Staff

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