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Statewide Intake Policy & Procedures

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Revision Memos
Most Recent Revisions
- Child Protective Services
- Adult Protective Services
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- Background Checks
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- Records Management Group
- Subpoena Policy
- Travel Claims and Services
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- Ethics Policy
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Handbooks
Child Protective Services
- Table of Contents
- 1000 Administration
- 2000 Intake
- 3000 Child Safety
- 4000 Placement
- 5000 Legal Functions
- 6000 Substitute Care
- 7000 FAD
- 8000 Services
- 9000 Interstate
- 10000 Youth in Care
- 11000 Health Care
- 12000 FBSS
- 15000 Education
- Appendices
- Definitions
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CPS Community-Based Care
- Region 1 Joint Operations Manual
- Region 2 Joint Operations Manual
- Region 3b Case Management
- Region 3b Joint Operations Manual
- Region 3E Joint Operations Manual
- Region 4 Joint Operations Manual
- Region 5 Joint Operations Manual
- Region 8b Joint Operations Manual
- Services Across Stage II Regions
Adult Protective Services
- Table of Contents
- 1000 Overview
- 2000 SWI & Case Assignment
- 3000 Scope & Eligibility
- 4000 HHSC or Other Settings
- 5000 Complex Cases
- 6000 Evidence
- 7000 Guardianship
- 8000 Investigations & Assessments
- 9000 Case Contacts
- 10000 Provide & Arrange Services
- 11000 Death of Client
- 12000 Legal Actions
- 13000 Case Closure
- 14000 Due Process & Release
- 15000 Confidentiality & Records
- Appendices
- Definitions
Child Care Investigations
- Table of Contents
- 1000 Legal Basis
- 2000 Notifications
- 3000 Intake
- 4000 Investigations
- 5000 Special Topics
- 6000
- 7000 Reviews and Appeals
- Appendices
- Definitions
Statewide Intake
- Table of Contents
- 1000 Overview
- 2000 Reports
- 3000 Information & Referral
- 4000 CPI and CPS
- 5000 APS
- 6000 PI Facility
- 7000 PI Community
- 8000 DCI and DCR
- 9000 RCCI and RCCR
- 10000 RCCI Intake Screening
- 11000 CPI Intake Screening
Background Checks
- Table of Contents
- 1000 Overview
- 2000 Contracted Services
- 3000 Non-DFPS Staff
- 4000 Employees
- 5000 CASA
- 6000 Public
- 7000 Volunteers and Interns
- 8000 Audit Staff
- 9000 External Partners
- 10000 SSCCs
- Appendices
- Definitions
Contracting Policies
Community Engagement
- Table of Contents
- 1000 Overview
- 2000 Resource Rooms
- 3000 Stakeholders
- 4000 Donations
- 5000 Volunteers
- 6000 Interns, Youth
- 7000 Background Checks
- 8000 Responsibilities
- Appendix
Office of Consumer Affairs
- Table of Contents
- 1000 Overview
- 2000 Complaints
- 3000 Legislators
- 4000 Case Reviews
- 5000 ARIF
Records Management Group
- Table of Contents
- 1000 Overview
- 2000 Safekeeping
- 3000 Disclosure
- 4000 Retention
- 5000 Forms
- 6000 Adoption Registry
- 7000 Administration
Subpoena Policy
- Table of Contents
- 1000 Policy
- 2000 Procedures
Travel Claims and Services
- Table of Contents
- 1000 Overview
- 2000 Policy
- 3000 Claims
- 4000 Unique Policies
- 5000 Council Travel
- 6000 eTravel
- 7000 Exceptions
Asset Management
- Table of Contents
- 1000 Overview
- 2000 Responsibilities
- 3000 Property Types
- 4000 Acquisition
- 5000 Inventory
- 6000 Lost Property
- 7000 Disposal
- Appendices
Ethics Policy
- Table of Contents
- Standards of Conduct
- Accepting Benefits
- Purchasing Food
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- Travel
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- Contracting
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- Political Activity
- Fraud, Waste, and Abuse
- Using Time, Property, and Facilities
Title IV-E Handbooks
Title IV-E Training
- Table of Contents
- 1000 Overview
- 2000 Legal Basis
- 3000 Introduction
- 4000 Training
- Appendices
Title IV-E County
- Table of Contents
- 1000 Overview
- 2000 Legal Basis
- 3000 Introduction
- 4000 Child Welfare
- 5000 Legal
- 6000 County
- Appendices
Helpful Links
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TAC Waivers for Foster Care Redesign
DFPS Contracting Policies
Email Updates

Section 3000: Information & Referral (I&R) Reports

3000 Information & Referral (I&R) Reports

3100 I&R Types

3101 CVS Caseworker Notification

3110 AFC Client Right/Fac Admn Issue

3120 I&R to Existing Case

3121 Specific Considerations for an I&R to Existing Case

3121.1 When to Send an I&R to Existing CPS Case

3121.2 CPS Case-Related Special Requests

3121.3 When Not to Send an I&R to Existing CPS Case

3121.4 Aging Out of Care (AOC) Stage in APS Cases

3121.5 APS Case-Related Special Request Cases

3121.6 Existing Provider Investigation (PI) Case and Possible Client’s Rights Issues

3121.7 DCR or RCCR Standards Compliance and an Open DCI or RCCI Case

3130 Call Back

3140 Chronic Caller

3150 Clearly Not Reportable

3160 Standards Compliance

3170 I&Rs Referred Elsewhere

3171 Non-FPS Criminal Matter Referred to Law

3171.1 When Not to Use the I&R Non-FPS Criminal Matter Referred to Law

3172 Referred to HHSC

3172.1 Facilities and Services under the Jurisdiction of Health and Human Services (HHS)

3172.2 Dual Jurisdiction

3172.3 When to Close the I&R

3172.4 When to Assign the I&R

3173 Matter Referred On

3180 Refused to Report

3190 Other Business Call

3200 I&R Person List

3210 Person Types: Principal or Collateral

3220 Roles

3230 Relationship or Interest

3240 Identifying and Locating Information

3300 Processing I&Rs

3310 Person Search

3320 Narrative

3330 In Regards To

3340 County Location

3350 Law Enforcement Notification

3360 Call-Out and Routing

3400 I&R Special Topics

3410 Reporter Requests

3411 Request for a Status of a Report or Report ID

3412 Request for an Individual’s Case Record

3413 Request for Child Care Information

3414 Request for Foster Care or Adoption Information

3415 Request for Central Registry Checks for Applicant Screening

3416 Request for an Interstate Compact on the Placement of Children (ICPC)

3420 Requests for Case History

3421 Field Staff Requests Case History

3422 Texas Law Enforcement Requests Case History

3423 Out-of-State Agency Requests for Case History (OOS Requests)

3423.1 Intake Specialist Receives the Request

3423.2 Completing the Request

3423.3 When the Requester Calls Back

3430 Request for Call Recording

3431 Request from Field Staff

3432 Request from Law Enforcement

3433 Request from Records Management Group or Attorneys Representing DFPS

3434 Completing a Call Recording Request

3440 Field Staff Requests a Criminal History Check

3450 Field Staff Requests to Speak with Other Field Staff

3460 Field Staff Requests Help from Other Field Staff

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