SWI Policy and Procedures Handbook
Summary of Previous Revisions
Assessment and Allegations
Cross References
Case Name and In Regard To
Chronic Callers
Duplicating a Report
When the Specific Foster Home Cannot be Identified
Law Enforcement Notification
Reentering a Child Death CRSR
I&R Caseworker Notification
Sexual Abuse Allegation Changes
Child Neglect Allegations
Sexual Behavior
Therapeutic Needs Placement
Assessing CRSR Child Death History
Young Adults CRSR Return to Care
HHSC PI Jurisdiction for Alleged Perpetrator and Child Client and CPI Jurisdiction for Care Provided in the Child’s Home
I&R to Existing Case
Information about Reporters and Demographics
Sexual Activity
IMPACT Person Searches
Referred to HHSC
Sensitive Reports
Types of Reporters
Alleged Perpetrator in School Reports
Youth in Conservatorship Has a Child
Substantial Impairment
Processing DCI Intakes
CRSRs and Related Issues
New IMPACT Disaster Relief Code Intakes
Replacing Internal Q&A Webpage
UTC Case with Red Sunburst
Abuse, Neglect, or Exploitation of an Unaccompanied Alien Child
Reports to SWI in Person
Suicidal Reporters
Substantial Impairment and Chronic Substance Abuse
Alleged Perpetrators for HHSC Provider Investigations
DIF References
Worker Safety Issues
Reason for Re-Entry
CPS Out-of-State Table
Removal of References to I&R to DSHS
Assessing a Child’s Death
Subsequent Contact from the Original Reporter
Field Worker Complaint about SWI
I&R to Existing Case
Assessing the Death of a Child Not in Conservatorship
When Field Staff Makes a Report
Removal of DSHS References in SWI Handbook
IMPACT Resource Section
Placement Assistance for Therapeutic Needs
CSCAL Reported by Law Enforcement
Standards Compliance
Reasons for a Re-Entry
CRSR Due to Lack of Locating Information
Assessing Priority for School Reports
Foster Care Ombudsman
Policy and Performance Management
Limited Locating Information
Reports in a Foreign Language
Policy and Performance Management
Adding PPM and Screeners to SWI’s Organizational Structure
Day Care and Residential Child Care Investigations and Regulation
CPI Screener Eligibility Question
Disaster Relief Codes
Clear and Professional Writing
Death of a Child
Situations That Require an I&R to Existing CPS Case
Unable to Complete (UTC) Procedures
Requirement to Report
Corrections to New 8000 and 9000
Priority None Child Death Code
Day Care Investigations and Day Care Regulation
Residential Child Care Investigations and Residential Child Care Regulation
Definition of Neglect
Paid Caretaker Loans
Review and Revision of APS Chapter of SWI Handbook
Correction to CCR Possible Standards Violation Section
CRSR Protective Service Alert
Declining an Interpreter
UTC Procedures
New 6000 and 7000 Sections
Child Death/Incident Previously Investigated
Exempt from Regulation by RCCR
Absent Parent
Child Care Investigations and Child Care Regulation; CVS Caseworker Notification I&R
Interpretation Services for People who are Deaf, are Hearing-Impaired, or have Speech Disabilities
CPI and CPS
Reports and I&Rs
Organizational Structure
E-Unit Specialists
Intake Supervisors
Additional Intake Supervisor Support
Intake Specialist Worker V
Acting Supervisor
Calling Back a Reporter
SWI 1000 Section of Handbook
Criteria for Substantial Impairment
Subsequent Contacts from Professional Reporters (PATS 11447)
Out-of-State Reports (PATS 11367)
Assessing for Forced or Coerced Marriage Abuse (PATS 11342)
Requests for Case History from Out-of-State Requestors (PATS 11192)
No Longer Necessary to Send Reports to Both APS and HHSC if Both Have Jurisdiction (PATS 11312)
Sex Abuse Intake Guidelines (PATS 11292)
Clarifying Documenting Worker Call-Outs (PATS 11257)
Reasons SWI May Designate a Report as Sensitive (PATS 11187)
Report Identification Number (PATS 11072)
Address Confidentiality Program (PATS 10972)
HHSC and DADS Reference Updates (PATS 11077)
IMPACT Modernization Procedure Updates (PATS 10413)
APS PI Call Outs (PATS 10458)
APS PI Exploitation Priority (PATS 10502)
SWI No Longer Assesses Client Rights I&Rs for Issues Involving Providers (PATS 10547)
Minor Correction in 4292.2 Sex Traffickers Not Investigated by CPS
SWI ANE in an APS PI Facility By Non-Staff Members (PATS 10457)
Child Safety Check Alert List (CSCAL), Alternative Response (AR), and Unable to Complete (UTC) (PATS 9362)
APS In-Home and Alleged Perpetrator Access (PATS 10357)
Assessing for Prenatal Exposure to Drugs and Alcohol (PATS 10017)
Neglect in ALFs, Nursing Homes, Hospice, and Hospitals (PATS 10173)
Assessing Family Violence Related Calls at Intake (PATS 10187)
Explanation of Single Source Continuum Contractors (SSCCs) (PATS 10122)
Update to 4931 CPS Screener Eligibility Question (PATS 10047)
APS In-Home Policy Changes (PATS 9477)
Changes to APS Provider Investigations Section of the SWI Handbook (PATS 9567)
New 2325 Heading Title
1770 Subpoena Policy
Processing Subsequent Info to Open Cases
Reports Regarding a Sexually Active Minor
Clarification in the School Report Section
Confidentiality of Reporter Information
SWI Update to SWI Handbook Regarding DARS
Clarification of Jurisdiction
Assessing dual intakes for CPS and DCL
New Using with Unknown Persons on the Person List
Reports Involving Schools
Update to SWI Handbook CCL Section 5000
3922.3 Call-Outs in Emergency Situations
Documenting HIVAIDS Infectious Diseases
Update to 3324.4 Narrative Documentation Specific to Correspondence
Sensitive and Complaint Reports
Contacting On-Call Staff
Child Safety Check Alert List
Request for a Copy of Recorded Call
Social Media Policy
Requests from Texas Law Enforcement
No Locating Information
Update of Section 3100 of the SWI Handbook
Information and Referral (I&Rs)
Suicidal Callers
Child in CPS Conservatorship
Reports Involving Motor Vehicles
Call-Outs in Emergency Situations
Human Trafficking Policy
Baby Moses Law: Definition of Designated Emergency Care Provider
Chronic Caller Policy
Removing Example Questions to Ask From the Handbook
Requesting Information From an Anonymous Reporter
Screener Question
Locating Information
IMPACT Downtime section
Project HIP
Identification of a Principal in a CPS Intake
Save and Submit for Approval
Case-Related Special Requests
CPS Out-of-State Jurisdiction and Unaccompanied Alien Children
Situations That Always Require an I&R
APS Section of the SWI Handbook
Reporter Requests Status of Report
I&Rs to Open Cases
SWI Mailing Address
Changes in Terminology
Subpoena Policy
Use of Speakerphone When Reporting Abuse or Neglect
Clarification to 7310 Client Dies in a Facility Under APS Jurisdiction
Updates to PN References
Assessing Reports on the Death of a Child
Child Safety Check Alert List CSCAL)
Using Past Narratives for Assessment Purposes
Update to the CPS Screener Eligibility Question
Update of Outdated References to EBC
Reports Regarding a Sexually Active Minor
Factors to Consider When Determining NSUP
Sensitive Case
Suicidal Callers
Reports Made by DFPS Staff
Entering Reports Involving AG Address Confidentiality Program
Worker Safety Issues – Gangs
Chronic Callers
Contact Information
Documentation of HIV or AIDS Diagnosis
Medicaid Addresses
Children as Perpetrators in APS Intakes
Procedures for Calling a Reporter Back
Children in Care Who May Be Alleged Perpetrators
Assigning a Priority to an APS Facility Investigation
Notifying Law Enforcement
Documentation of Call-Outs
Acceptable use of Caller ID Feature
Post-Adoption Substitute Care Services
Unable To Close Procedures
Relate Procedures
Requests for DFPS Records Check From Austin Victim Services
Facilities Housing Undocumented Minors
Procedures for When IMPACT Is Down
Updates of Terminology
Maintaining the Service Level
Reporters With More Than One Intake
Open Service Delivery Stages
Reviewing Sensitive History With Supervisors
Baby Moses Policy
APS Facility and County Documentation in IMPACT
DFPS Law Enforcement Jurisdiction Locator
RCCL Law Enforcement Notification
Terminology Changes
Processing PNs
Changes to SWI Correspondence Policy
The Re-Entry Process
Problematic Intakes
Day Care Licensing (DCL) Exempt Facilities
When a Reporter Offers Supporting Information
Call Recording Retention and Requests for Recorded Calls
Reporter Calls Back Requesting Call ID or Status of Previous Report
Facility Page in IMPACT
Assessing CPS Reports When the Alleged Perpetrator Is Deceased
Children as Alleged Perpetrators in Licensing Intakes
Children in CPS Conservatorship Placed in an AFC Facility
Entering Person Data into the Name Fields in IMPACT
Unclear Licensure of a Residential Facility
Removing DADS Court as Type of APS CRSR
Chronic, Inappropriate, and Suicidal Callers
PN Documentation
CPS School Reports
Employee Development Unit – Formerly the Training Unit
Removal of Reference to Maternity Home Regulated by CCL
Demographics Requested of Anonymous Reporter
Death of a Child Reported by Law Enforcement
Relay Texas
Elimination of Documenting Extensive History Search Results After Hours
Standardization of Conclusions in Intake Narratives
Determining Law Enforcement Jurisdiction for Residential Treatment Centers
Clarification of Child Death Reports for CPS
Processing Reports
Notifying APS Facility Staff of Intakes
Re-Entry Request Procedures
Assessment of Reports for Day Care Licensing When Information is Limited
Rio Grande State Center
APS Client Dies while in APS Service Delivery Stage
Clarification
Contact information for Persons Requesting Information Packets
Call Out and Assignment Procedures
Correction to November 2011 publication regarding CPS P-N Intakes Entered by SWI
Suicidal Threats From Clients Residing in Facilities Under the Jurisdiction of APS Facility Investigations
Report Regarding a Sexually Active Minor
Name change from TYC and TJPC to new agency Texas Juvenile Justice Department
Subpoena Policy
Walk in Reporters
Address Confidentiality Program
Re-Entry Requests
Issues Involving Children in CPS Conservatorship
Types of DFPS Child Day Care
Documentation of Information Obtained From a License Plate Check
Correspondence Mailed or Faxed to SWI
APS Facility Investigations name change; people-first language
CPS P-N Intakes Entered by SWI
Reports Involving an Unrelated Caregiver
DADS Referrals: Diligent Search for Parent or Guardian of a Child in a Long-Term Care Facility
Offensive or Inappropriate Callers
Clarification
Process for Handling Re-Entry of Impact Reports
Required SWI Documentation: Gang-Related Issues
Jurisdictional Issues for CPS Reports on Incidents, Victims, or Perpetrators Outside Texas
Clarification of Procedures Related to Law Enforcement Jurisdiction
Sharing Information With Reporters
Determining Whether Information Is an Intake, Special Request, or Information and Referral
Entering Information Into Impact
Processing an Information and Referral (I&R)
How SWI Handles CPS Reports
Affected Cross-References
Child Death Reports
Drug-Endangered Newborns
Reports of Abuse or Neglect by School Personnel
Child-Care Policy Moved to Child-Care Section
New Check Box in IMPACT for Requesting Re-Entry of Intakes
Name Change for State Schools
Reports on Licensed, Private ICF-MRs
Youth Parents in DFPS Conservatorship
Entering Reports Made by SWI at the Request of Field Staff
General Clarifications
After-Hours Phone Coverage for DSHS
Rewrite and Clarification
Documentation of Reports From Law Enforcement of Family Violence in RCL Foster Homes
Changes to Intake Actions Page for CPS Intakes
Incidents at APS MH&MR Facilities That Do Not Involve Abuse, Neglect, or Exploitation
New SWI Policy and Procedures Handbook
Revisions Throughout Section 1000
I&R Narratives Saved and Closed at Intake
Documenting Multiple Victims in APS MH&MR Reports
Summary of SWI Procedure Handbook Revisions: 05/2007 - 07/2009